Job Type: Full-time, Seasonal (4 months)

Location: Nikki Beach Baku

Responsibilities:

• Lead and manage all front office operations, including reception, guest services, concierge, valet, and lobby areas;
• Ensure the consistent delivery of brand standards and elevate the guest journey at every touchpoint;
• Personally engage with guests, oversee VIP arrivals, and resolve concerns swiftly with professionalism and care;
• Monitor and manage room inventory in coordination with Revenue and Reservations teams;
• Work closely with Housekeeping, Valet, and Security to ensure smooth and synchronized operations;
• Recruit, onboard, train, and mentor team members, setting clear development goals and tracking progress;
• Lead daily briefings, training refreshers, and performance evaluations to maintain high team performance;
• Optimize departmental schedules and ensure manning aligns with business volume;
• Support the creation and implementation of SOPs, checklists, and internal procedures;
• Foster a collaborative team environment with strong communication and regular feedback loops;
• Ensure grooming, presentation, and behavioural standards are consistently upheld by all team members;
• Act as the primary liaison with valet, limousine, and outsourced guest service partners;
• Participate in budgeting and cost-control efforts in collaboration with the Finance team;
• Represent the department in daily briefings, operations meetings, and strategic planning sessions;
• Ensure all associates understand safety protocols and guest emergency procedures;
• Track departmental KPIs, guest satisfaction scores, and implement continuous service improvements.

Requirements:

• Degree in Hospitality Management or a related field;
• 2–3 years of experience in a similar role, preferably within a luxury hotel or resort;
• Demonstrated leadership ability and passion for delivering unforgettable guest experiences;
• Outstanding communication, interpersonal, and team-building skills;
• Excellent organizational skills and ability to multitask under pressure;
• Proficiency in Microsoft Office and hotel PMS software;
• Ability to remain composed and solution-oriented in fast-paced environments;
• Fluency in English is mandatory; Russian and Azerbaijani are a plus;
• Strong knowledge of luxury service culture and attention to detail;
• Flexibility to work evenings, weekends, and holidays as required.

Benefits:

• 2 days off per week;
• Complimentary round-trip shuttle bus;
• Shared tips and service charge;
• Daily staff meals provided on-site;
• Opportunity to work with an international hospitality brand.

How to apply:

Interested candidates are requested:

• Interested candidates can send their CV to the e-mail address in the Apply for job button
• Include " Front Office Manager" in the subject line.

Attention: The candidates will go through initial CV screening and ONLY selected candidates will be contacted via email and/or phone and will be invited to interview.

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