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Front Office Agent
Flame TowersReports to: FO Manager
Property Type: Luxury Residential Building (Hotel-standard services)
Location: Baku
About the Role:
We are seeking a polished, service-oriented Front Office Agent to be the welcoming face of our new luxury residence in the heart of Baku. This is not a typical front desk role, it’s an opportunity to be part of a world-class residential experience that mirrors the elegance and personalized care of a 5-star hotel.
You will act as the primary point of contact for residents and their guests, ensuring every arrival, departure, and daily interaction is smooth, warm, and memorable.
Key Responsibilities:
- Greet residents and guests with poise and professionalism
- Handle check-in and check-out processes using a property management system (PMS)
- Respond to inquiries and service requests promptly and effectively via phone, email, or in person
- Manage guest registrations, visitor logs, and security protocols
- Coordinate with concierge, housekeeping, maintenance, and external service partners
- Assist with billing, payment processing, and basic financial reporting
- Anticipate resident needs and go above and beyond to provide tailored solutions
- Always uphold the property’s brand standards and luxury service values
- Prepare shift handovers and keep detailed logs for smooth communication
What We’re Looking For:
- Minimum 1 year of experience in front office or guest services in a 5-star hotel or luxury residence
- Proficiency in Opera, Fidelio, or similar Property Management Systems
- Fluent in Azerbaijani and English
- Exceptional communication, presentation, and conflict-resolution skills
- Well-groomed, energetic, and emotionally intelligent team player
- Able to work flexible shifts, including evenings and weekends
- Strong attention to detail and utmost discretion when dealing with VIP residents.
- A genuine passion for service and hospitality
If you believe you meet the above qualifications, please submit your CV and cover letter to the e-mail adress in the Apply for job button. Only shortlisted candidates will be contacted.
- Bizi izləyin:
İş üçün müraciət edin
Front Office Agent
Reports to: FO Manager
Property Type: Luxury Residential Building (Hotel-standard services)
Location: Baku
About the Role:
We are seeking a polished, service-oriented Front Office Agent to be the welcoming face of our new luxury residence in the heart of Baku. This is not a typical front desk role, it’s an opportunity to be part of a world-class residential experience that mirrors the elegance and personalized care of a 5-star hotel.
You will act as the primary point of contact for residents and their guests, ensuring every arrival, departure, and daily interaction is smooth, warm, and memorable.
Key Responsibilities:
- Greet residents and guests with poise and professionalism
- Handle check-in and check-out processes using a property management system (PMS)
- Respond to inquiries and service requests promptly and effectively via phone, email, or in person
- Manage guest registrations, visitor logs, and security protocols
- Coordinate with concierge, housekeeping, maintenance, and external service partners
- Assist with billing, payment processing, and basic financial reporting
- Anticipate resident needs and go above and beyond to provide tailored solutions
- Always uphold the property’s brand standards and luxury service values
- Prepare shift handovers and keep detailed logs for smooth communication
What We’re Looking For:
- Minimum 1 year of experience in front office or guest services in a 5-star hotel or luxury residence
- Proficiency in Opera, Fidelio, or similar Property Management Systems
- Fluent in Azerbaijani and English
- Exceptional communication, presentation, and conflict-resolution skills
- Well-groomed, energetic, and emotionally intelligent team player
- Able to work flexible shifts, including evenings and weekends
- Strong attention to detail and utmost discretion when dealing with VIP residents.
- A genuine passion for service and hospitality
If you believe you meet the above qualifications, please submit your CV and cover letter to the e-mail adress in the Apply for job button. Only shortlisted candidates will be contacted.
- Bizi izləyin: