Tredu

Şirkət haqqında:
Tredu is an extracurricular activity program that will act as a marketplace, connecting extracurricular courses and public & private schools. The main goal of the app is to create an environment through which students can attend a wide range of extracurriculars, specific to their choice, while also removing the issue of commuting. Through the app students will be able to sign up to classes, pre-scheduled by partner networks, while either staying within their school or going to a school nearby. This will be done through our agreement with the Ministry of Science & Education, allowing partner networks access to extend their services within the schools, thus providing opportunities for private players to enter a larger market and simultaneously removing the need of expanding into additional offices/locations & barriers of bureaucracy when it comes to working with public schools.
Əlaqə vasitələri:
Junior Call Center Representative
Job Type: Full-time
Responsibilities:
- Answer incoming calls and conduct outbound calls to potential customers to promote and sell our products/services.
- Identify customer needs and provide appropriate solutions.
- Maintain accurate records of customer interactions and sales.
- Clearly and effectively communicate information about Tredu’s services, platform features, and extracurricular activities to user;
- Accurately document customer interactions, issues, and feedback in Tredu’s CRM system;
- Stay informed about product updates, promotions, and company policies;
- Collaborate with team members to improve overall service quality.
Requirements for the candidate:
- High school diploma or equivalent;
- Previous experience in a telesales, sales and customer service environment is preferred;
- Excellent verbal and written communication skills in Azerbaijani and Russian;
- Proficiency in MS Office Suite (Excel, PowerPoint, Word);
- Strong communication skills to convey information clearly and effectively;
- Strong problem-solving abilities to address challenges as they arise;
- Ability to multitask and manage time efficiently in a fast-paced setting.