Roles and Responsibilities 

• Perform required hardware Installation configuration and troubleshooting. 
• Perform software installation and configuration, non-standard software installation and configuration, software troubleshooting.  
• Support Telecoms in LAN/WAN equipment installation.  
• Answer local calls for help from all resources.  
• Provide remote support to fix problems by phone, or TEAMs where possible.  
• Handle walk-in questions.  
• Assist in registering tickets in portal including detailed information if required.  
• Assist with back office (hands/eyes servers related) support activities.  
• Arrange repair for COMPANY hardware, under COMPANY Warranty and Break/fix contracts on occasion of hardware failure.  
• Provide users with basic IT training and advice.  
• Cover both local and remote sites. 
• Assist with mandatory updates, QR patches installation.  
• Notify users by phone or email on status of request.  
• Follow procedures for urgent requests, including report it to line manager, if necessary, to Site Service Owner.  
• Shall escalate issues with support teams. 
• Maintain knowledge on peripheral spare parts, cartridges, and supplies. 
• Ensure compliance with global IT standards and procedures. 
• Manage and resolve all IT Issues/incidents and requests.   
• Look to optimise and improve the service.  
• Assist with keeping user base informed on progress for Priority1 (P1) and Priority2 (P2) issues (Major Incidents in ITIL terminology) where required.  
• Ensure site compliance to Digital Security Standards. 

Skills

• At least 2 years of skills supporting and troubleshooting Microsoft Win 11, O365 products and desktop equipment installation, troubleshooting and maintenance.  
• Hands-on experience with providing quick troubleshooting resolution for problematic issues.  
• This should include understanding of upgrading of equipment firmware/software and rolling back/factory resetting in case of upgrade failure.  
• Install, configure, troubleshoot desktop, laptop systems, workstations updates and hardware for Windows 11, O365. 
• Computer skills Install and configure computer hardware operating systems and applications.  
• Skills of investigating, diagnosing, and solving computer software and hardware faults.  
• Good knowledge of LAN, WAN telecommunication network technologies.  
• Ability to Diagnose, troubleshoot and resolve connectivity problems analysing protocols involved. 
• Strong customer service ethos and ability to work well with people.  
• Good communication skills, verbal and written.  
• Team working skills.  
• Being customer oriented.  
• Verbal and written language requirements: Azerbaijani and English (intermediate). 

Salary: Negotiable.

Interested candidates can send their CV to the e-mail address in the Apply for job button.

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