Guavapay Limited
Şirkət haqqında:
Guavapay Limited was established in February 2017 in the UK and it is an advanced and progressive fin-tech company. The company obtained the EMI (e-money issuer) license under number 900888 from the UK regulatory authority FCA .
In a very short period it has built its own processing center which has the TSP, MSP and TPP statuses in MasterCard, VISA and UPI payment Systems.
Guavapay is principal member in UnionPay and currently finalizes the process of reception of the principal membership in VISA, MasterCard, JCB.
We are the Participant in SEPA Payment as SCT (SEPA Credit Transfer) and SDD (SEPA Direct Debit) and supervised SWIFT member.
Moreover, we have developed our own product of money transfers, MyMoneyMove, which already is represented in 50 countries and this figure grows daily.
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Customer Service Representative (Chat Operator)
Guavapay LimitedResponsibilities
- Manage large volumes of incoming chat sessions.
- Identify and assess customer needs to ensure high levels of satisfaction.
- Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
- Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
- Build and maintain strong relationships with customers through open and interactive communication.
- Provide accurate, valid, and complete information using the appropriate tools and methods.
- Meet personal and team targets for customer service, sales, and chat handling.
Qualifications
- Minimum of 1 year of experience as a Customer Service Specialist.
- Advanced proficiency in English.
- Strong written and verbal communication skills.
- Familiarity with CRM systems and practices.
- Customer-oriented approach with the ability to adapt and respond to various personality types.
- Proficiency in Microsoft OS and Office products.
Interested candidates can send their CV to the e-mail address in the Apply for job button.
- Bizi izləyin:
İş üçün müraciət edin
Guavapay Limited
Şirkət haqqında:
Guavapay Limited was established in February 2017 in the UK and it is an advanced and progressive fin-tech company. The company obtained the EMI (e-money issuer) license under number 900888 from the UK regulatory authority FCA .
In a very short period it has built its own processing center which has the TSP, MSP and TPP statuses in MasterCard, VISA and UPI payment Systems.
Guavapay is principal member in UnionPay and currently finalizes the process of reception of the principal membership in VISA, MasterCard, JCB.
We are the Participant in SEPA Payment as SCT (SEPA Credit Transfer) and SDD (SEPA Direct Debit) and supervised SWIFT member.
Moreover, we have developed our own product of money transfers, MyMoneyMove, which already is represented in 50 countries and this figure grows daily.
Əlaqə vasitələri:
Customer Service Representative (Chat Operator)
Responsibilities
- Manage large volumes of incoming chat sessions.
- Identify and assess customer needs to ensure high levels of satisfaction.
- Handle customer complaints and provide appropriate solutions within time limits, ensuring follow-up until resolution.
- Engage with difficult customers, aiming to resolve issues effectively while maintaining professionalism.
- Build and maintain strong relationships with customers through open and interactive communication.
- Provide accurate, valid, and complete information using the appropriate tools and methods.
- Meet personal and team targets for customer service, sales, and chat handling.
Qualifications
- Minimum of 1 year of experience as a Customer Service Specialist.
- Advanced proficiency in English.
- Strong written and verbal communication skills.
- Familiarity with CRM systems and practices.
- Customer-oriented approach with the ability to adapt and respond to various personality types.
- Proficiency in Microsoft OS and Office products.
Interested candidates can send their CV to the e-mail address in the Apply for job button.
- Bizi izləyin: