Supervisor: Head of IT

General Summary

• Under the supervision of the Head of IT, the IT Educational Services Specialist provides direct support in the planning, organization, and implementation of educational technology services. The role is essential in enhancing the technological infrastructure and digital literacy across the school, ensuring that educational programs are effectively supported.

Key Responsibilities

Technical Support & Infrastructure Management

• Provide expert first and second-level technical support to students, teachers, and staff for a wide array of educational technology digital tools. 
• Assist in the maintenance and development of the school's technological infrastructure, digital learning platforms, ensuring optimal performance and reliability.

Curriculum Integration & Digital Pedagogy

• Collaborate strategically with the Head of IT and Digital Learning Coaches to design and implement forward-thinking IT curriculum plans for both primary and secondary schools.
• Actively support and guide teachers in integrating educational technology into daily lessons and projects, ensuring alignment with learning objectives and pedagogical best practices.
• Identify and advocate for new educational technologies that can enhance teaching methods and student engagement, contributing to a dynamic learning environment.

Policy, Planning & Compliance

• Contribute to the development and enforcement of IT-related policies and procedures for educational services, including acceptable use policies, to ensure a safe and productive digital environment.
• Actively participate in the research, planning, and execution phases of the school's multi-year technology roadmap, helping to shape the future of technology at EAS.
• Assist in preparing comprehensive reports on the performance, development, and effectiveness of IT educational services for leadership.

Training & Professional Development

• Design and deliver engaging training sessions for faculty and staff on the effective and innovative use of educational technology tools, fostering professional growth and digital competency.
• Conduct informative in-service sessions for parents to enhance their understanding and utilization of the school's technological resources and platforms, supporting home-school connections.
• Develop and maintain clear documentation and resources for IT support processes and training materials.

Communication & Collaboration

• Serve as a primary, approachable point of contact for all IT-related inquiries from the entire school community – faculty, staff, students, and parents.
• Collaborate effectively with the school’s Pedagogical Leadership Team to ensure technology initiatives are aligned with educational goals and contribute to overall program coordination.
• Maintain accurate records of IT support requests, resolutions, and training activities.

Qualifications

• To perform this role successfully, an individual must demonstrate proficiency in each essential duty. The requirements below represent the necessary knowledge, skills, and abilities.

Education & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, Educational Technology, or a closely related field.
• A minimum of two (2) years of hands-on experience in educational technology support, preferably within an international school environment.

Technical Skills:

• Strong practical knowledge of both Windows and Mac OS operating systems.
• Proficiency with core productivity suites: Microsoft Office (including Outlook, Word, Excel, PowerPoint, Teams) and Google Workspace (Gmail, Docs, Sheets, Slides, Classroom).
• Competency in managing and troubleshooting mobile computing technologies, especially iOS and iPad functionality.
• Familiarity with mainstream educational software and a keen awareness of current trends in educational technology.
• Ability to efficiently troubleshoot and resolve a wide range of hardware and software issues.
• Interpersonal & Professional Attributes:
• Exceptional communication skills, both verbal and written, in Azerbaijani and English are essential for effective interaction with all stakeholders.
• Ability to work collaboratively and contribute positively within a diverse team environment.
• Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic school setting.
• A proactive problem-solver with a strong service-oriented mindset.
• Commitment to ongoing professional development in both technology and education.

• Bizi izləyin:
• 
• 
• 
• 
•