About the Role

• We are seeking a dynamic and detail-oriented Settlements-Product Operation Lead to act as a strategic bridge between our Operations/Settlements team and Product Management function. In this critical role, you will be responsible for ensuring seamless communication, aligning operational needs with product development, and driving execution of cross-functional initiatives. You will play a key part in scaling our internal processes, resolving friction points, and contributing to the design of efficient and resilient systems in a fast-paced fintech environment.

Key Responsibilities

• Serve as the primary liaison between the Operations/Settlements and Product teams, ensuring alignment on priorities, timelines, and functional requirements.
• Design accounting entries, settlements, and reconciliation processes in collaboration with the Settlements and Product teams
• Develop necessary reports for each product type and translate requirements into actionable tasks for the technical team
• Serve as the main point of contact for testing new products and features from the Operations/Settlements perspective
• Translate operational challenges into product requirements and support Product Managers in defining specs, use cases, and impact.
• Partner with Operations to identify inefficiencies, discrepancies, or process risks, and drive solutions in collaboration with Product and Engineering.
• Coordinate with stakeholders across Compliance, Risk, Finance, and Customer Support to ensure product features are operationally sound and compliant.
• Track operational KPIs and feedback loops to inform product improvements and strategic decisions.
• Assist in creating documentation, process maps, and training materials for new systems or operational workflows.
• Provide structured reporting to leadership on initiative progress, blockers, and operational readiness.

Qualifications

• 3–6 years of relevant experience in operations, strategy, or product operations in fintech, banking, or consulting.
• Big4 experience (e.g., Deloitte, PwC, EY, KPMG) is highly desirable.
• Strong understanding of financial operations, settlements, and transaction lifecycle in fintech or financial services.
• Proven ability to manage cross-functional stakeholders and drive alignment in fast-paced environments.
• Excellent analytical, communication, and organizational skills.
• Experience working with Product and Engineering teams; comfort with technical discussions and tools (e.g., Jira, Confluence, SQL, API basics) is a plus.
• Detail-oriented, with a strong sense of accountability and urgency.
• Bachelor’s degree in Business, Finance, Economics, or a related field; MBA or relevant graduate degree is a plus.

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