Requirements:

Education: Completed technical and commercial education, Management and Leadershi;

Tasks and experience:

• Management and practical experience in customer service (at least 2 year);
• Management and coordination of the qualified service team
• Personnel management - discussions, employee motivation
• Determination of personnel requirements, personnel development and personnel planning
• Setting of verifiable and achievable objectives

Efficient control of all after-sales activities and the workshop, such as :

• Spare parts supply
• Fitter disposition
• Warranty and goodwill handling
• Overall responsibility for the customer service area - buildings, premises, vehicle fleet
• invoice control, invoice release
• Cost monitoring
• Controlling, marketing and organization
• Development of problem solutions in direct customer dialogue
• Processing of customer complaints
• Decision in "difficult" cases, both technical and commercial
• Customer service, customer visits, site visits
• Establishment of the service devision

Special abilities/Skills:

• Demonstrated initiative to visualize, organize, manage and complete projects in individual and group settings
• Represent the company always convincing and poised
• Ability to interface with all levels of staff
• Demonstrated ability to handle confidential information
• Negotiating and communication skills
• Ability to handle conflicts
• Exact and precise working
• Willingness to travel
• Must maintain a valid driver’s license and passport at all times
• Assist the company in any necessary duties to achieve company goals
• Perform other related duties as assigned
• Salary is determined based on interview result.

Employment Conditions: 

• Monday to Friday schedule, 8:30AM - 5:30PM
• Competitive salary between 2500 and 3500 AZN, commensurate with experience
• Paid experience period
• Professional work environment
• Location: Masazır District Baku-Sumqayıt Highway 12.km

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